The Palm Utilities Customer Service Department takes care of all Palm District Cooling and Palm Water customers. It is currently situated in Ibn Battuta Mall, Egypt Court Shop 66A.
FREQUENTLY ASKED QUESTIONS:1. What is district cooling?
District cooling systems distribute chilled water to multiple buildings for air conditioning. The cooling (actually heat rejection) is usually provided from a series of plants networked via an underground piping system.
2. Do you need to connect PDC if you are planning to sale or rent out you property?
Yes. Fees and deposits will vary. Please contact Customer Service Department at PDC for details on contact.center@palmutilities.ae or Free phone 800 PALMU (72568)
3. How do I connect Palm District Cooling?
To register for this service you need to provide the following documentation to PDC:
For the Owner:
- Ownership Agreement Copy
- Passport Copy or Trade License
- NOC from PDC
- Signed End User Agreement Copy of PDC
- Applicable Charges
4. What is Palm Utilities Customer Center address?
Effective November 23rd 2009 onwards.
Ibn Battuta Mall, Egypt Court Shop 66A
Toll free: 800 PALMU (72568)
Website: www.palmutilities.com
Business Hours:
Sat - Thu 8:00 am- 10:00 pm
Fri 2:00 pm- 10:00 pm
5. How do I pay my utility bills to Palm Utilities?
Payments for your chilled water supply can be paid by:
-
Visiting Palm Utilities office at Ibn Battuta Mall, Egypt Court Shop 66A, between 8:00 am- 10:00 pm Sat - Thu and 2:00 pm- 10:00 pm Fri.
Dropping off your cheque (please put your building number and apartment number on the back of your cheque) in the PDC collection box located at Al Manhal Clubhouse, Shoreline, at the PDC plant behind Ibn Battuta Mall and at the main gate, Jumeriah Islands.
6. What are the things that I should know whilst using Palm District Cooling services?
Palm District Cooling (PDC) produces and distributes only chilled water to the property.
The air-conditioning equipment within the property is not installed or maintained by PDC; however the equipment has been designed by the property developer to be fully compatible with the district cooling system.
Owners are advised against modifying the system without qualified and professional guidance.
Equipment within the property will need to be maintained and serviced regularly to operate efficiently. PDC encourages owners to enter into a service agreement with a company providing maintenance services.
7. What documents are needed to register with Palm District Cooling (PDC)?
For the Owner:
- Ownership Agreement Copy
- Passport Copy or Trade License
- Signed PDC Agreement
- Annual Capacity Charges = AED 750 x tons allocated to premises
- AED 1,500.00 Meter set up fee
For subsequent Owners
- Ownership Agreement Copy
- Passport Copy or Trade License
- Signed PDC Agreement
- NOC from PDC that there are no outstanding charges
- Annual Capacity Charges – AED 750 x tons allocated to premises
Refundable deposits for apartments required from owners
- AED 1,000 Studio /One Bedroom
- AED 2,000 Two Bedroom
- AED 3,000 Three Bedroom and above
- AED 3,000 Retail
Enquiries
Effective November 23rd 2009 onwards.Toll free: 800 PALMU (72568)
Email: contact.center@palmutilities.ae
Website: www.palmutilities.com
Ibn Battuta Mall, Egypt Court Shop 66A
Dubai
United Arab Emirates
Business Hours:
Sat - Thu 8:00 am- 10:00 pm
Fri 2:00 pm- 10:00 pm
